Last updated: July 27, 2026
This policy explains how LifeTime Pet (“we,” “us,” “our”) sends marketing communications by text message (SMS) and email, and how you can manage or stop them. By checking the marketing consent box at checkout, on a signup form, or otherwise opting in, you agree to the terms below.
What you are agreeing to
When you opt in, you agree to receive recurring automated marketing and promotional messages from LifeTime Pet at the phone number and/or email address you provide. These may include sales and special offers, new product and restock alerts, event announcements, loyalty perks, and reminders. You may also receive transactional messages related to your orders and account regardless of marketing consent.
Message frequency
Message frequency varies. You may receive several messages per month depending on store promotions and your activity with us.
Message and data rates
Message and data rates may apply, based on your mobile carrier and plan. LifeTime Pet does not charge for the messages themselves, but your carrier’s standard rates may apply.
Consent is not a condition of purchase
Agreeing to receive marketing messages is optional. You do not have to consent to marketing texts or emails in order to buy from us or to use our website.
How to opt out
Text messages: reply STOP to any marketing text at any time to unsubscribe. Reply HELP for help, or contact us using the details below.
Email: click the “unsubscribe” link at the bottom of any marketing email, or contact us and we will remove you.
Opting out of marketing will not affect transactional messages needed to complete and service your orders.
Information we collect and how we use it
To send these communications we collect and use information such as your name, phone number, email address, consent records, and order and browsing activity. We use this information to send the messages described above, to personalize offers, and to keep records of your consent.
How we share information
We do not sell your personal information. We share it only with the service providers that help us operate the store and send messages (for example, our email/SMS platform, payment processor, and mobile carriers), and only as needed to provide those services. Carriers are not liable for delayed or undelivered messages.
Data retention and security
We keep your contact details and consent records for as long as you remain subscribed and as needed to meet our legal and business obligations, and we take reasonable measures to protect that information.
Privacy
Your information is also handled in accordance with our Privacy Policy.
Contact us
LifeTime Pet
1030 East Santa Fe, Olathe, KS 66061
Phone: (913) 764-4626
Email: support@lifetimepet.net
Changes to this policy
We may update this policy from time to time. Changes take effect when posted here, and we will update the “Last updated” date above.