We want you and your pet to be happy with every purchase from LifeTime Pet. This policy applies to orders placed on lifetimepet.shop and delivered locally or picked up in store. If anything is wrong with your order, contact us at support@lifetimepet.net or (913) 764-4626 and we will make it right.

Our promise

If a product arrives damaged, defective, incorrect, or is subject to a manufacturer recall, we will replace it or refund it at no cost to you. Just reach out and, if you can, include your order number and a photo.

Returns and exchanges

Unopened, unused items in their original packaging may be returned or exchanged within 14 days of delivery or pickup, with your order number or receipt. To start a return, contact us and we will arrange for you to bring the item to the store or hand it to our delivery team.

Food, treats, and other consumables

For the health and safety of all pets, opened food, treats, supplements, and other consumable or perishable items generally cannot be returned unless they are defective, spoiled, or recalled. If your pet has an issue with a food or treat, please contact us, we handle these case by case and want to help.

Items that cannot be returned

Custom or special-order items, clearance or final-sale items, and gift cards are not returnable.

Refunds

Approved refunds are issued to your original payment method, typically within 2 to 3 business days after we receive and inspect the returned item. Your bank or card issuer may take additional days to post the credit. Purchases made with a gift card are refunded as store credit.

Questions

Contact us at support@lifetimepet.net, call (913) 764-4626, or visit us at 1030 East Santa Fe, Olathe, KS 66061.

Last updated: July 27, 2026